6.Refund and Cancellation Policy
6.1All sales are final. Bundles are atomic and prepaid; the Service does not offer routine refunds, pro-rated cancellations or mid-cycle changes of any kind.
6.2Discretionary refunds. We may, at our sole discretion, issue a refund in exceptional circumstances (for example a billing error or a verified service-side failure that prevented use of the bundle). Such refunds are not a right and are decided case by case. Where issued, refunds are paid via UPI reverse-credit to the source account from which payment was received, less any payment-processing fees.
6.3We may suspend or terminate any bundle, with or without refund, for: violation of these Terms; non-payment; chargeback or payment fraud; abuse-report findings under Section 4; or any conduct that, in our reasonable judgement, exposes us or our infrastructure to legal, security, or reputational risk.
6.4Lifecycle on non-renewal. When a bundle's term ends, it becomes suspended: the proxy listeners go offline at the next scheduled maintenance window (typically within a day of expiry), but the customer's IP addresses remain reserved to their account and are not reassigned in the ordinary course. We reserve the right to release an address only after a prolonged period of non-renewal (no less than 12 months) and after prior notice to the customer. Renewing before then reactivates the same addresses with refreshed credentials.